Refund & Return Policy
At Coastal Plant Company, we strive to ensure your satisfaction with our products. If you're not completely happy, please review our refund and return policy below:
Plants
We guarantee our air plants for 30 days from the date of delivery. If your plant happens to die within this window, you may request a refund or replacement. To process your request:
- Provide a clear picture of the affected plant to confirm the issue.
- If the replacement plant is out of stock, we will offer a similar plant of equal or greater value, or provide a refund for the plant.
- Please note: replacements will only be issued once for the same plant.
Non-Plant Goods (Displays, Decor, etc.)
If you are unsatisfied with your non-plant items, they may be returned within 30 days of receipt.
- Refunds will be issued for returned goods in their original condition.
- Customers are responsible for return shipping costs.
If you have any questions or would like to initiate a return please contact us at info@coastalplantcompany.com